Customer Service Representative

3 weeks ago


The Colony, Texas, United States Andretti Indoor Karting & Games Full time
Customer Service Representative

We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Andretti Indoor Karting & Games. As a Customer Service Representative, you will be responsible for providing exceptional guest service, ensuring a fun and exciting atmosphere, and exceeding guest expectations.

Key Responsibilities:

  • Greet and respond to guests in a friendly and positive manner with a sense of urgency.
  • Operate scanners, registers, and all POS systems.
  • Count money in the cash drawer at the beginning of the shift to ensure accurate pars.
  • Perform basic math functions to collect and process payments for all activities purchased.
  • Receive payments by cash, credit card, or vouchers and issue receipt, credits, and/or change to guests.
  • Take coupons, passes, and scan or input them correctly in the Point Of Sale system.
  • Verify personal information on guest ID and compare to the waiver system.
  • Assist with lane setup, shoe rental, ball selection, and bowling instructions.
  • Schedule activity times according to Andretti Standards.
  • Observe, instruct, and monitor guests for safety and guideline adherence.
  • Assist with guest recovery and notify managers to ensure positive guest experiences.
  • Communicate clearly and professionally while interacting enthusiastically with guests and fellow coworkers.
  • Work as a team player in meeting guests' needs and actively contribute to the efforts of other departments.
  • Attend all required department and company meetings and training sessions.
  • Maintain a clean work area in compliance with Andretti Indoor Karting & Games policies and procedures.
  • Knowledgeable of facility emergency procedures.
  • Perform opening, running, and closing department duties as assigned.
  • Follow proper uniform guidelines according to Andretti Indoor Karting and Games.
  • Display excellent communication skills both verbally and nonverbally.

About Andretti Indoor Karting & Games:

We are a rapidly growing Family Entertainment company with six locations in Florida, Texas, and Georgia. Our facilities feature high-speed, high-tech indoor karting on multilevel tracks, multi-player immersive Virtual Reality Simulators, Arcade fun, and sophisticated restaurants and event spaces featuring scratch cocktails and culinary creations crafted in our kitchens.

Requirements:

  • High School Diploma or equivalent.
  • The desire and ability to be pleasant, upbeat, and sociable throughout the workday.
  • Work varying days, nights, holidays, and weekends.
  • Show an eagerness to learn new skills and systems.
  • Prior guest service and cash handling experience is strongly preferred.


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