Senior Technical Program Manager
6 days ago
We are seeking a highly skilled Senior Technical Program Manager to join our Enterprise Mobile Computing Custom Products Group (CPG) based in the United States.
Key Responsibilities- Act as the primary point of contact for all custom product requirements associated with our Tablets and Point of Sale products and solutions business unit.
- Drive multiple concurrent custom product activities and programs, leveraging diverse engineering teams located across our global engineering, support function footprint and global suppliers, for multiple customer opportunities across our portfolio.
- Support the definition, introduction, and overall program management of customer-specific hardware and/or software solution requests, including interfacing with internal Sales teams, Operations team, and customers.
- Lead system integration planning, release management, and planning for demonstrations, proof of concepts and pilots.
- Lead the creation of cross-functional workstreams and drive execution for sales enablement, development and deployment.
- Independently build relationships and work across all relevant areas of the business including Sales, Services, IT, Finance, Marketing, Product, Engineering, Support, and with our suppliers.
- Work independently with business in defining proof of value and customer's return on investment.
- Manage and execute elect projects associated with the Custom Products Group's Independent Hardware Vendor (IHV) and 3rd Party Sales programs.
- Generate and execute a yearly business plan with the Product Management organization to drive year-over-year revenue growth.
- Independently execute to project plan and budgets for multiple, CPG projects. Recommend corrective actions and implement changes. Identify and mitigate risks; develop and implement risk mitigation plans.
- Motivate a project team, in a highly collaborative fashion, to ensure products/solutions are reliable and of quality.
- Demonstrate the ability to see cross-functional impacts of decisions and project plans through execution. Balance scope taking into consideration schedule and budget adjusting the project with minimal impact to the business.
- Provide assistance with coordination of deliverables and project assets to assist the project team. Personally anticipate and address obstacles or issues. Independently engage additional resources as needed to address obstacles or delays, and adjust the plan per management guidelines as delays or obstacles are experienced.
- Demonstrate intermediate understanding of development processes and product launch scope and activities.
- Develop and protect intellectual property and is well-versed with IP fundamentals.
- Explore and understand the competitive landscape in both product and business terms.
- May coach or act as escalation point for level 1 or level 2 Program Managers.
- Very limited supervision by management is expected in this position for complex or novel problems.
- Key performance metrics of the position include; Overall customer satisfaction, NRE quote response time, overall development cycle time, product quality, project NRE cost and schedule adherence, as well as overall product cost and margin.
- BS in Electrical Engineering, Computer Science, or related technical BS degree.
- Minimum 5+ years of Engineering/Program management experience for products in fast-paced environment required.
- Experience leading medium cross-functional teams required.
- Experience in hardware and/or software product development for consumer or enterprise products (such as cell phones, wearables, Tablets, laptops etc) required.
- Solid technical understanding of Engineering/Hardware requirements and design.
- Ability to translate customer requirements into product and solution requirements, scoping and planning required.
- Self-motivated, results-driven, manages risks, and thrives in an environment of uncertainty and continuous innovation.
- Experience working independently and as part of a team to solve difficult technical, quality, cost, and schedule challenges; well-versed in risk management practices.
- Experienced team builder, great at collaboration and managing resources; proven interpersonal skills.
- Demonstrated ability to communicate with all levels, including C-level leaders both internally and externally.
- Demonstrated leadership and analytical skills.
- Excellent critical thinking and questioning skills.
- Master's degree preferred.
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