Patient Engagement Specialist
1 week ago
POSITION TITLE: PATIENT RETENTION REPRESENTATIVE - I
JOB OVERVIEW
The Patient Retention Representative will play a vital role in facilitating patient care and enhancing access to primary healthcare and preventive services through proactive outreach and follow-up initiatives. This position is accountable for conducting outbound calls to both new and existing patients to ensure they receive the necessary services.
KEY RESPONSIBILITIES
- Initiate outreach and follow-up calls to both new and existing patients.
- Respond to incoming inquiries effectively.
- Assess the needs of callers and provide accurate information while triaging calls appropriately.
- Employ effective questioning and listening techniques to foster clear communication over the phone.
- Manage telephone tasks such as call transfers, message taking, and handling interruptions professionally.
- Document all patient interactions and appointment details accurately in the electronic health record system.
- Recognize the significance of maintaining a professional demeanor during calls.
- Exhibit courtesy and mindfulness regarding call queue management.
- Promote a philosophy of exceptional customer service.
- Schedule appointments for new patients and follow-up visits as needed.
- Collaborate with clinic staff and other departments as required.
- Adhere to all HIPAA regulations to ensure patient confidentiality.
- Maintain consistent, positive communication with other departments.
- Encourage a collaborative approach to interdepartmental workflows.
- Participate in required meetings.
- Perform additional duties as assigned.
EDUCATION, TRAINING, AND EXPERIENCE
- High School Diploma or GED equivalent.
- Minimum of 1 year experience in customer service or call center roles, or similar experience involving outreach activities.
- Fluency in Armenian/Russian & English OR Spanish & English is mandatory.
COMPENSATION: $21 per hour
BENEFITS OFFERED
- Comprehensive Medical, Dental, and Vision coverage fully paid by the employer.
- Life Insurance and Accidental Dismemberment coverage fully paid by the employer.
- Paid Holidays and Paid Time Off.
- 401K plan with matching contributions.
- Flexible Spending Account options.
- Fringe benefits and Supplemental Insurance available.
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