Shift Leader

3 days ago


New Haven, Connecticut, United States Insomnia Cookies Full time
Job Title: Shift Leader

As a Shift Leader at Insomnia Cookies, you will be the driving force behind a successful bakery operation. You will be responsible for leading a team of cookie enthusiasts, ensuring that every guest has an exceptional experience, and maintaining a clean and safe working environment.

Key Responsibilities:
  • Provide exceptional customer service and quality products to all guests
  • Support store leadership by maintaining operations during your shift, communicating pertinent information, and monitoring production efficiency
  • Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
  • Manage cash handling and deposits
Requirements:
  • At least 1 year of working experience in a customer service-focused role
  • Point of Sales systems experience
  • Outstanding communication, time management, and people skills
  • Ability to lead-by-example and motivate others
  • Ability to lift up to 40 lbs.
  • Legally eligible to work in the United States
  • Must be 18 years or older to be employed
About Us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Today, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night.


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