Community Leader

1 week ago

New Haven, Connecticut, United States Imperiall, Inc. Full time
Imperiall, Inc. - Community Leader

About the Role:

We are seeking a highly motivated and dedicated Community Leader to join our Operations Team at Imperiall, Inc. As a Community Leader, you will play a vital role in creating a collaborative and positive work environment for our Specialists, ensuring the completion of contracted cleaning services at our partners' facilities, and empowering and training team members to maximize results.

Key Responsibilities:

  • Provide guidance, support, and inspiration to Specialists
  • Cultivate meaningful relationships with community members based on our core values of respecting, listening, developing, appreciating, celebrating, and caring
  • Promote Imperiall culture at all times, as it is our biggest and most important resource
  • Be available for the whole community of Specialists in the field, serving as a reliable source of knowledge, insights, guidance, and compassion
  • Promote the company app (Connecteam) with community members, ensuring they take full advantage of the resources available
  • Assist community members with the company app to maximize its benefits
  • Visit accounts frequently to perform inspections, bring supplies, address situations, and develop relationships with Specialists and others
  • Create work schedules for Specialists and assign duties
  • Assign Shifts and Tasks to Specialists on our company app
  • Cover for absent Specialists or open positions by performing routine cleaning tasks if necessary
  • Control daily labor hours for each building to ensure they do not exceed the budget established
  • Understand the scope of work for each account and ensure it is being properly followed
  • Provide thorough training sessions for new and current Specialists, Team Leaders, Site Leaders, etc., as needed
  • Ensure compliance with the company's policies and operational guidelines are upheld
  • Perform daily meetings with the Operations Leader to discuss schedules, dispatch requests, and complaint resolutions
  • Create and document Specialists' schedules to maximize efficiency
  • Take full responsibility for all company property, including cleaning materials, building keys, technology equipment, etc.
  • Be mindful of time management while on shift
  • Ensure proper attire, as you are an example and image for all community members
  • Follow and reinforce all safety procedures while working
  • Perform any other tasks related to operational success and efficiency

Requirements:

  • Cultural Match - our organizational culture is our most important asset, and the Community Leader must cherish and promote it at all costs
  • Communication - deliver clear and complete messages to community members, as communication is a key aspect of our operations
  • Leadership Skills - true leaders put community members' needs before their own, empowering and inspiring their team
  • Listening Skills - a true leader knows the power of listening, learning new ideas, improving the system, and developing
  • Detail-Orientation - consistency is crucial in our daily routine, and the service performed by Imperiall thrives on it
  • Care - a true leader cares about people, ensuring the community feels heard and cared for
  • Trustworthiness - our culture exists because of mutual trust amongst the community, and loyalty is essential every step of the way
  • Kindness - always put other people's needs first, providing community members with the tools necessary to thrive
  • Systematic Profile - systems exist for a reason, and the Community Leader must follow and enforce Imperiall Systems
  • Responsibility - this is a demanding position that requires dedication and consistency, with trusted access to keys, confidential information, and specific missions
  • Respect - people deserve to be respected both as professionals and as human beings, and our company's operations department is made up of people
  • Ability to perform well under pressure - dealing with different scenarios and personalities on a daily basis requires patience
  • Speaking Spanish is a must - most community members speak Spanish, and effective communication is essential
  • Computer Skills - comfort with computers, iPhones, and iPads is necessary for our operations
  • High-Standard Consistency - achieving results requires consistency in developing the team, following the system, and ensuring high-quality standards
  • Organization Skills - plans, organizes, schedules, and budgets in an efficient, productive manner, focusing on key priorities
  • Driving - frequent visits to partner facilities are necessary to keep track of on-site development and quality standards

What We Offer:

  • Full-time position
  • Opportunity to exercise leadership, exceptional listening, empathy, and care toward the community
  • Opportunity to enter the amazing commercial cleaning industry
  • Fulfillment of coordinating a professional and competent Operations team
  • Exciting career in a dynamic company
  • Self-development and growth opportunities: we invest in our people
  • Warm and welcoming organizational culture and wonderful work environment
  • Compensation and benefits package, including above-industry-standard compensation, weekly pay, car allowance, paid gas, health care insurance, dental insurance, vision insurance, various courses and certificates, paid holidays, paid time off, paid vacation, career advancement plan, paid in-house graduation training program, paid outside certifications, paid Human Skills development course, and paid attendance to events and conferences

How to Apply:

Apply today and initiate your journey as a proud member of the Imperiall team

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