Customer Service Representative

5 days ago


New Baltimore, Michigan, United States Henderson Glass Full time
About Henderson Glass

Henderson Glass is a growing company seeking individuals who take pride in their work and have experience working through problems effectively in a team atmosphere.

Job Summary

Customer Service Associates (CSAs) are responsible for all facets of customer service, order delivery, and associated administrative functions, including collections, billings, and customer satisfaction follow-up.

Key Responsibilities
  • Greet customers in a timely manner and offer assistance.
  • Answer phones in a professional manner.
  • Provide estimates and schedule appointments with customers, allowing proper time for work completion.
  • Verify insurance deductibles and explain deductible discount programs in accordance with current company programs.
  • Have excellent communication skills to explain features, benefits, and warranties of company products and services to customers.
  • Handle minor customer complaints by telephone and in person.
  • Continually develop product knowledge.
  • Offer complimentary products or services to customers.
  • Process transactions and complete daily cash out procedures following documented policies and procedures.
  • Complete bank deposit according to company policy and procedure.
  • Complete appropriate accounts payable and receivable processes.
  • Make collection calls on past due accounts and accurately record such activity.
  • Complete store opening and closing activities as established by corporate office.
  • Complete general clerical functions such as filing, faxing, taking messages, making photocopies, and other such functions as directed by a supervisor.
  • Exhibit good organizational skills.
  • Work well with co-workers, vendors, and customers.
  • May be trained to occasionally cut glass for picture frames, etc.
  • May be trained to perform basic windshield repairs.
Job Conditions and Work Schedule

Fast-paced environment, self-paced work, usually work 40 hours per week, overtime may be required as business needs dictate. Schedules are based upon normal office hours of M-F 8am-5pm and Sat 8am-1pm.

Minimum Qualifications
  • We need teammates that take pride as a craftsman looking to continue their career.
  • Patient to learn and work through solving problems.
  • Previous experience in commercial and/or residential glass (IUs, Shower Doors, etc.) preferred.
  • Valid driver's license with a track record of safe driving (not required for all CSA positions).
  • Ability to lift and carry up to 25lbs.
  • High school diploma or GED.
What You'll Get
  • Competitive hourly pay with a strong, local, growing company.
  • Consistent schedule.
  • 401k.
  • Medical, dental, vision insurance.
  • Paid time off.
Requirements
  • The company requires successful passing of the following pre-employment screening assessments:
  • Drug screen - Rapid screen: Includes, Cocaine, Amphetamines (Methamphetamine), Opiates (codeine, morphine), PCP.
  • Criminal/DMV Background Check (Must have a valid driver's license and meet the company's driver standards).


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