Customer Service Representative

2 months ago


New Baltimore, Michigan, United States America's Best Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Front Desk Receptionist at America's Best. As a key member of our store team, you will be responsible for providing exceptional customer service, ensuring a smooth flow of customers through the store, and maintaining a clean and organized reception area.

Key Responsibilities

  • Provide high-quality customer service while adhering to all safety protocols.
  • Ensure a seamless customer experience by managing the flow of customers through the store.
  • Answer and direct incoming calls in accordance with company protocol.
  • Process and understand managed care plans, obtaining necessary documentation from insurance companies.
  • Provide accurate and timely information to customers.
  • Schedule and confirm appointments, follow-up visits, and classes.
  • Maintain accurate and up-to-date patient records.
  • Monitor order status and notify customers of any delays or updates.
  • Ensure the reception area is tidy and well-stocked with necessary materials.
  • Receive, sort, and distribute daily mail and deliveries, as well as maintain office supplies.
  • Participate in regular communication meetings to stay informed and aligned with company goals.

Requirements

  • Previous experience as a Receptionist, Front Office Representative, or similar role is preferred but not required.
  • 0-2 years of related experience or training is preferred.
  • Experience handling multiple phone lines is a plus.
  • Strong customer service and organizational skills are essential.
  • High School Diploma or equivalent is required.

About Us

At America's Best, we prioritize the well-being and growth of our associates. We offer competitive compensation, comprehensive benefits, and opportunities for professional development. Our commitment to diversity and inclusion ensures that all associates are valued and respected. We strive to create a positive and supportive work environment that fosters long-term career fulfillment.



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