Customer Service Representative

22 hours ago


New Baltimore, Michigan, United States SpeedyQ Full time
About SpeedyQ

SpeedyQ is a dynamic community hub where customers find more than just snacks and fuel. We're a place that feels like home, where customers find smiling faces, helpful service, and a welcoming atmosphere.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, maintaining a clean and inviting store environment, and contributing to the overall success of our business.

Key Responsibilities
  • Customer Service: Be the friendly face that greets every customer who walks through our doors. Offer assistance, answer questions, and ensure a pleasant shopping experience.
  • Sales Floor Management: Keep our shelves perfectly stocked, our displays appealing, and our store clean. Your attention to detail will make our store the go-to spot for convenience.
  • Upselling and Suggestive Selling: Master the art of upselling and suggestive selling, elevating the customer experience by recommending products that complement their purchase.
  • Brand Ambassadorship: Champion our brand by encouraging customers to join our loyalty rewards program, highlighting the exclusive benefits and personalized offers they can enjoy.
  • Cash Handling: Efficiently manage the cash register, handle transactions with a smile, and keep the financial flow seamless and accurate.
  • Safety and Security: Maintain a safe and welcoming environment for customers and colleagues alike, adhering to safety guidelines and protocols.
  • Teamwork: Collaborate with your colleagues to ensure smooth operations, always ready to lend a hand wherever needed.
  • Facility Maintenance: Take pride in maintaining a clean and inviting store. This includes cleaning restrooms, ensuring the inside and outside of the store are tidy, emptying trash bins, and refilling window washing stations.
  • Environmental Stewardship: Actively participate in keeping our outdoor space clean and welcoming, contributing to a positive environmental impact and a great customer experience.
Requirements
  • Age Requirement: Must be 18 years of age or older if located in AR, CT, FL, LA, MI, MA, MS, MO, NC, SC, TX, TN, AZ, and CO. For all other states, must be 21 years of age or older.
  • Availability: Must be able to work weekends and holidays, embracing the full rhythm of retail.
  • Communication Skills: Ability to read, write, speak, and understand English effectively.
  • Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication.
  • Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
  • Pre-Employment Screening: Must pass a pre-employment drug screen and be subject to a criminal history background check.
  • Personality Traits: Friendly demeanor, positive attitude, and a knack for making people feel welcome.
  • Detail-Oriented: Notice the little things that make a big difference in a customer's experience.
  • Reliability and Responsibility: Punctual, trustworthy, and take pride in your work.
  • Flexibility: Adaptable and ready to take on a variety of tasks in our fast-paced environment.


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