Account Manager
4 weeks ago
This role is responsible for the overall health and satisfaction of our customers, ensuring they derive maximum value from our Oneview solution. As an Account Manager, you will be the primary point of contact for assigned customers, developing a deep understanding of their culture, strategic initiatives, and business goals.
- Customer Relationship Management:
- Build and foster long-lasting relationships with multiple key stakeholders, from executives to end-users, through regular communication and engagement.
- Act as a trusted advisor, providing guidance on our products and best practices to align with clients' business objectives.
Responsibilities & Accountabilities:
- Responsible for customer revenue, including retention, expansion, invoicing, and timely collections.
- Collaborate with the Director of Account Management and Vice President of Client Success to develop and execute account expansion strategies.
- Identify opportunities for expansion, upselling, and cross-selling additional products or services based on customers' evolving needs and industry trends.
Skills & Experience Required:
- At least 2 years of experience in customer-facing pre/post sales, operations, account management, or similar roles.
- Healthcare or Food & Nutrition experience strongly preferred.
- Excellent interpersonal skills, with proven ability to build strong relationships and create a strong level of partnership at all levels of enterprise organizations.
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