Customer Success Account Manager

4 weeks ago

Arizona City, Arizona, United States Verra Mobility Full time
Job Description

Verra Mobility is seeking a highly motivated and experienced Customer Success Account Manager to join our team. As a key member of our commercial services team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction with our services, and identifying opportunities for growth and expansion.

Key Responsibilities:

  • Maintain excellent professional relationships with clients and provide exceptional customer service
  • Formulate long-term client partnerships that deliver financial and operational benefits for both organizations
  • Lead recurring client meetings and ensure all follow-up items are addressed
  • Effectively interact with clients on a regular and ad-hoc basis
  • Build and develop revenue streams within our existing client base
  • Collaborate with other departments to resolve service delivery issues impacting contractual obligations
  • Maintain a detailed understanding of how products are configured for clients and understand cross-service system logic and functionality
  • Serve as the primary point of contact for all client communication and oversight, owning overall client satisfaction and proactively identifying opportunities and working with management to optimize, retain, and upsell business
  • Understand and maintain client health with respect to AR balance, account reconciliation, overdue revenue recovery, and invoice accuracy
  • Effectively communicate in a fast-paced, team-oriented environment with shifting priorities introduced through various mediums
  • Efficiently manage time and deadlines while balancing multiple priorities internally and externally
  • Oversee project campaign execution to ensure all requirements are met, document and measure project progress, and communicate effectively both internally and externally
  • Review and approve the release of software changes and participate in UAT testing
  • Educate and guide new and existing clients on industry best practices
  • Onboard new clients or new products and proactively address areas where improvement is needed
  • Monitor and analyze client performance, recognize anomalies, and raise awareness to management
  • Think critically, develop potential solutions, and effectively communicate to impacted parties
  • Very strong working knowledge of the entire Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
  • Review and deliver monthly settlement files and reporting to the client

Requirements:

  • Bachelor's degree preferred, or an equivalent combination of education, training, and experience is required
  • 3-5 years' experience in a customer-facing environment, account management, or a similar role
  • Must be detail-oriented with the ability to multi-task in a fast-paced environment
  • Excellent written and verbal communication skills are required
  • Very strong working knowledge of the entire Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
  • Experience with basic SQL queries
  • Experienced in compiling, documenting, and communicating client requirements to internal stakeholders
  • Thrives in a dynamic, fast-paced, high-growth work environment
  • Excellent organizational, analytical, and negotiation skills
  • Excellent problem solver; ability to define problems, collect data, establish facts, and draw valid conclusions
  • Must be able to work on your own as an individual contributor and be able to work with a team
  • Ability to prioritize and reprioritize and keep stakeholders updated with expectations
  • Must be enthusiastic, action-oriented, capable of independently solving complex workflow problems, and able to communicate clearly and effectively to internal and external stakeholders

Verra Mobility Values:

  • Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
  • Do What's Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment, and are courageous.
  • Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
  • Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

  • Customer Success Account Manager

    4 weeks ago

    Arizona City, Arizona, United States Verra Mobility Full time

    About the RoleVerra Mobility is seeking a highly skilled Customer Success Account Manager to join our team. As a key member of our commercial services division, you will be responsible for delivering exceptional client experiences and driving business growth through strategic partnerships.Key ResponsibilitiesMaintain strong relationships with clients and...

  • Account Manager

    1 month ago

    Arizona City, Arizona, United States Oneview Healthcare Full time

    Job Title: Account ManagerThis role is responsible for the overall health and satisfaction of our customers, ensuring they derive maximum value from our Oneview solution. As an Account Manager, you will be the primary point of contact for assigned customers, developing a deep understanding of their culture, strategic initiatives, and business goals.Customer...

  • Accounting Manager

    4 weeks ago

    Arizona City, Arizona, United States Jobot Full time

    Job Title: Accounting ManagerAbout the Role:We are seeking an experienced Accounting Manager to join our team at Jobot. As a key member of our finance department, you will be responsible for managing and overseeing the accounting functions of the organization, ensuring accuracy and compliance in financial reporting, and leading a small team of accounting...

  • Operational Accounting Manager

    4 weeks ago

    Arizona City, Arizona, United States Sloan Full time

    Job Summary:The Operational Accounting Manager will provide financial support to the operations team and will provide direct financial oversight of 2 locations. This role will include spending at least 50% at the locations, providing pricing recommendations and validations, looking for ways to optimize the cost structure and generate savings, understanding...

  • Operational Accounting Manager

    4 weeks ago

    Arizona City, Arizona, United States Sloan Full time

    Job SummaryThe Operational Accounting Manager provides financial support to the operations team and will provide direct financial oversight of 2 locations. The locations are located in Augusta, AK and Mesa, AR. As a proactive business partner to the Foundry (Arkansas) and Mesa teams, this will include spending at least 50% at the locations, providing pricing...

  • Commercial Lines Insurance Account Manager

    4 weeks ago

    Arizona City, Arizona, United States The Arizona Group Insurance Brokers Full time

    The Arizona Group Insurance Brokers is seeking a career-minded and experienced Commercial Lines Insurance Account Manager who resides in the Phoenix Metro Area to perform exceptional Account Management for our Commercial Lines Team.This is a full-time, on-site position for an Agency with less than 100 employees.Benefits and Compensation:Full Time - M-F...

  • SMB Account Executive

    4 weeks ago

    Arizona City, Arizona, United States Druva Full time

    Druva, a leading provider of autonomous data security solutions, is seeking a highly motivated SMB Account Executive to join its team. As a key member of our sales organization, you will be responsible for prospecting and closing new sales opportunities in a defined territory and target accounts. Your primary goal will be to drive revenue growth and expand...

  • Customer Service Representative

    3 weeks ago

    Arizona City, Arizona, United States Franklin Electric Full time

    Job SummaryThe Customer Service Representative will be responsible for managing the fulfillment of customer orders and communicating with customers to ensure their needs are met.Key ResponsibilitiesEffectively engage customers and provide relevant order information, including new products, product accessories, and substitutions for revenue growth.Manage...

  • Customer Service Representative

    3 weeks ago

    Arizona City, Arizona, United States PrideStaff Full time

    Job Summary: We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at PrideStaff. As a key member of our sales center, you will be responsible for empowering our customers to build, manage, and grow successful landscape businesses.Key Responsibilities:Provide exceptional customer service and support to our...

  • Financial Accountant

    1 month ago

    Arizona City, Arizona, United States PrideStaff Financial Full time

    Job Title: Senior Accountant - Accounting and FinanceWe are seeking a highly motivated and experienced Senior Accountant to join our growing accounting team at PrideStaff Financial. This is a full-time permanent position, and we are looking to interview candidates this week.Job Summary:The Senior Accountant will be responsible for providing administrative...

  • Sales and Customer Support Specialist

    4 weeks ago

    Arizona City, Arizona, United States Metso Outotec Full time

    About the RoleWe are seeking a Sales and Customer Support Specialist to join our Sales and Services Team. As a key member of our team, you will be responsible for assisting site account managers in delivering current and new sales opportunities, providing timely and accurate information to customers, and utilizing solid customer and sales support...

  • Assistant Property Manager

    4 weeks ago

    Arizona City, Arizona, United States National Storage Affiliates Full time

    Job SummaryWe are seeking a highly motivated and goal-focused individual to join our team as an Assistant Property Manager. As a key member of our operations team, you will play a crucial role in managing day-to-day property operations, ensuring exceptional customer service, and contributing to the overall success of our organization.Key...

  • Customer Service Representative

    4 weeks ago

    Arizona City, Arizona, United States Classic Collision Inc Full time

    Customer Service RepresentativeClassic Collision Inc is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support throughout the repair process.Key Responsibilities:Explain and educate customers on the repair...

  • Property Manager

    4 weeks ago

    Arizona City, Arizona, United States Lillibridge Healthcare Services, Inc. Full time

    Job Summary:The Property Manager will oversee the daily operations and management of Outpatient Medical Building portfolio. Key areas of responsibility include tenant relations, property operations, lease and contract administration, and financial management and analysis. The Property Manager will conduct all property activities in coordination with General...

  • Customer Service Representative

    4 weeks ago

    Arizona City, Arizona, United States Savers | Value Village Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our store team, you will be responsible for providing exceptional customer service, creating a positive shopping experience, and contributing to the overall success of our store.Key ResponsibilitiesProvide...

  • Lead Maintenance Technician

    4 weeks ago

    Arizona City, Arizona, United States Aspen Square Management Full time

    Job Summary:We are seeking a skilled Lead Maintenance Technician to join our team at Aspen Square Management. The successful candidate will be responsible for ensuring the physical aspects of our properties meet our established standards.Key Responsibilities:Lead the on-site maintenance staff and diagnose maintenance problems for the property.Ensure...

  • Customer Service Lead

    4 weeks ago

    Arizona City, Arizona, United States MOD Pizza Full time

    MOD Pizza is a movement that believes companies can and should be a force for good in the lives of the people they employ and the communities they serve. As a Restaurant Shift Leader, you will be part of this movement, driving store operations during scheduled shifts and modeling, teaching, and demonstrating MOD's purpose in all interactions. Your goal is to...

  • Customer Service Representative

    4 weeks ago

    Arizona City, Arizona, United States Integrity Staffing Solutions Full time

    About the Role:We are seeking a skilled Customer Service Representative to join our team at a dedicated trade/vocational school. The ideal candidate will have a passion for helping students achieve their career goals and a strong ability to work in a fast-paced environment.Key Responsibilities:Assist students and prospective students with inquiries and...

  • Customer Service Representative

    1 month ago

    Arizona City, Arizona, United States Domino's Pizza LLC Full time

    Domino's Pizza Team MemberWe're looking for a talented and enthusiastic Customer Service Representative to join our team at Domino's Pizza LLC.Key Responsibilities:Greet Customers with a Smile: Provide a positive and engaging experience for our customers, ensuring they feel welcome and valued.Take Orders with Ease: Work efficiently with our technology and...

  • Construction Project Accountant Administrator

    4 weeks ago

    Arizona City, Arizona, United States CyberCoders Full time

    Job Title: Construction Project Accountant AdministratorWe are seeking a highly skilled Construction Project Accountant Administrator to join our team at CyberCoders. As a key member of our team, you will be responsible for generating and reviewing invoices for accuracy and compliance with contract terms. You will also collaborate with project teams to...