Insurance Service Advisor

2 weeks ago


Chicago, Illinois, United States Jim Tom - State Farm Agent Full time
Job Overview

Benefits:

  • Competitive salary (based on experience)
  • Performance-based bonuses
  • Paid vacation time
  • Profit-sharing opportunities
  • Standard work hours (Monday to Friday, 9 AM to 5 PM)
  • Career growth potential
  • Comprehensive training programs

Position Summary: The Jim Tom - State Farm Agency is seeking a dedicated Customer Service Representative to join our team. This role is pivotal in delivering outstanding service to both prospective and existing clients of our insurance agency. The ideal candidate will be adept at identifying opportunities to promote insurance products tailored to client needs and will possess the skills necessary to cultivate new leads for quoting and selling a range of State Farm Insurance offerings.


Key Responsibilities:

  • Deliver exceptional customer service by establishing trust and fostering strong relationships with clients.
  • Address inquiries from clients regarding insurance coverages, billing, claims, and product offerings, adhering to established agency protocols.
  • Manage modifications to existing accounts and policies for all clients.
  • Identify and recommend additional insurance products based on client needs.
  • Act as an intermediary for clients, liaising between the agency and various business partners.
  • Generate new insurance leads to quote and sell all relevant insurance products based on client requirements.

Qualifications:

  • Possession of an active Property & Casualty or Life and Health Insurance License is required, or the ability to obtain one prior to training.
  • Previous experience in an insurance agency is advantageous.
  • Strong background in customer service and client retention.
  • Enthusiastic and energetic demeanor.
  • Positive attitude and strong work ethic.
  • Proven ability to attract and develop new clients.
  • Bilingual in Spanish is a plus.
  • Licensing reimbursement available after three months for unlicensed candidates.


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