Guest Services Ambassador

3 days ago

Austin, Texas, United States Kirkland & Ellis Full time
About Kirkland & Ellis

We are a leading law firm that values collaboration, talent empowerment, service, inclusion, respect, and gratitude. Our people are our greatest asset, and we invest in the brightest talent to create dynamic teams that operate at the pinnacle of their field. We engage in meaningful work, continuous learning, and professional development.

Job Summary

The Guest Services Representative is responsible for providing exceptional service to all firm-wide personnel and external visitors. This role will be the face of our fast-paced Conference Center and must foster a "one team, one firm" approach. The representative ensures that all needs are met, including food, beverage, and state-of-the-art technology.

Key Responsibilities
  • Greet guests, clients, and K&E personnel in a professional, friendly, and hospitable manner.
  • Control security access functions in the building lobby when checking in guests by verifying identification and observing and reporting any unusual or suspicious persons or activities.
  • Direct and escort visitors to the correct conference room or visiting office.
  • Ensure that the food displayed appears elevated and appetizing, emphasizing attention to detail, with appropriate signage describing food.
  • Assist visitors to the conference center with light secretarial duties (printing, scanning, and copying).
  • Makes reservations for clients and other visitors as assigned (car service, hotel, restaurant, etc.).
  • Arrange for temporary IDs (keycards) for visiting attorneys and K&E employees.
Requirements
  • High School diploma or equivalent required.
  • Associate or Bachelor's degree preferred.
  • Three (3) years of related experience preferred.
  • Background in corporate concierge, hospitality meetings, hotel or conference centers, and/or event planning is preferred.
Skills
  • Professional appearance.
  • Outstanding customer service.
  • Excellent telephone etiquette.
  • Minimum typing speed of 50 +wpm.
  • Excellent written and oral communication.
  • Demonstrate excellent punctuality and attendance with the potential of overtime and schedule change due to work requirements.
  • Ability to work with minimum supervision.
  • Ability to work both independently and collaboratively as part of a team.
  • Ability to handle multiple tasks and work under specific time constraints.
Technologies/Software
  • Proficiency in using software, including, but not limited to, Microsoft Office: Word, Outlook, and Excel.

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