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Guest Experience Ambassador

2 months ago

Austin, Texas, United States Compass Group, North America Full time
Job Summary

The Guest Experience Ambassador is responsible for creating a warm and welcoming atmosphere for all clients, executives, and staff members at all times.

Located on the reception floor and in all public areas, the Guest Experience Ambassador will be the first point of contact for visitors, making them feel comfortable, directing them to their appointments and meetings, and assisting them during their visit.

Responsibilities
  • Provide high-level internal and external customer support
  • Greet employees and visitors, welcome visitors with a smile while maintaining eye contact throughout the interaction
  • Meet, greet, and escort all VIP guests
  • Ensure the guest was delighted and satisfied during the arrival, throughout the stay, and during a fond farewell
  • Ensure daily optimal workspace occupancy and assist in making day-of space reservations using an online tool
  • Assist with guest services and support, including directing guests to the appropriate resource, wayfinding, checking guest coats and luggage, etc.
  • Handle daily signage requirements for guest wayfinding
  • Maintain building visitor list by managing the access badge process for employees and visitors. Follow all security procedures and ensure visitors have visitor badges and name tags
  • Carry out instructions for security, fire, health, and safety guidelines
  • Work closely with facilities, local technology, and other workplace departments to ensure a high-quality experience for all guests
  • Effectively and efficiently work with all members of the Workplace team and provide supplemental support as necessary
  • Prepare and maintain lobby area daily, align all furniture to ensure a welcoming look
  • Restock supplies daily throughout the reception areas
  • Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest
  • Provide general travel support (arranging for transportation, providing directions, etc.)
  • Respond to inquiries and anticipate customer needs
  • Maintain a strong awareness of business activity and communicate all updates with team members
  • Conduct opening and closing walkthroughs when business requires
  • General administrative support
  • Other duties as assigned
Key Competencies
  • A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the Guest Experience Ambassador role
  • The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment
  • Excellent listening and oral communication skills
  • Basic computer skills and knowledge of office technology/equipment
  • Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details
  • Discreet, ethical, and committed to maintaining a high degree of confidentiality
  • A consistently professional approach, with a mindset to take ownership and responsibility within and outside one's job domain