HVAC Technical Support Manager
3 days ago
Greenheck Group is a leading manufacturer of commercial HVAC products, and we're seeking a skilled Technical Support Manager to lead our team of engineers and technicians. As a key member of our organization, you'll be responsible for developing and implementing strategies to improve customer satisfaction, product quality, and team performance.
Key Responsibilities:- Lead and manage the technical support team, ensuring timely resolution of customer issues and continuous improvement of processes.
- Develop and implement training programs to enhance team skills and knowledge, promoting a culture of excellence and innovation.
- Collaborate with cross-functional teams to identify and address product defects, improving overall quality and customer satisfaction.
- Manage travel and work schedules to ensure optimal team performance and customer support.
- Communicate effectively with internal and external stakeholders, including customers, sales teams, and manufacturing personnel.
- 4-year degree in a relevant field, such as engineering or business.
- 6-8 years of experience in technical support, with a minimum of 2 years in a supervisory or management role.
- Strong technical knowledge of HVAC systems, including design, installation, and troubleshooting.
- Excellent communication, leadership, and problem-solving skills.
- Proficiency in Microsoft Office Suite and SAP, DocuWare, CAPS, or CRM systems.
- A competitive salary and benefits package, including health insurance, 401(k) retirement plan, and tuition assistance.
- A dynamic and collaborative work environment, with opportunities for professional growth and development.
- A comprehensive employee wellness program, promoting work-life balance and overall well-being.
Greenheck Group is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service and support.
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Technical Support Manager
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Minneapolis, Minnesota, United States Gittleman Construction Full time{"Job Title": "HVAC Service Manager", "Job Summary": "We are seeking an experienced HVAC Service Manager to lead our HVAC services department at Gittleman Construction & Maintenance Corporation. The successful candidate will have a strong background in commercial and residential HVAC, with a minimum of 10 years of experience and 5 years in a supervisory...
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