Employer Compliance Specialist

2 weeks ago


Auburn, Alabama, United States Nesco Resource Full time

JOB DESCRIPTION
Employer Shared Responsibility Specialist

The individual in this role will oversee client onboarding, continuous management, and serve as the primary contact for a specific product offering known as Employer Shared Responsibility Services (ESR).

This position involves addressing inquiries from clients via written communication and phone calls, while also providing technical product assistance to Sales and Operations teams.

Key Responsibilities

Handles both written and verbal inquiries from clients, Sales, and Operations teams, and initiates outbound calls as necessary to facilitate the onboarding of ESR clients. This includes granting access to the Health & Benefits platform, clarifying details about Analysis & Monitoring reports, IRS 6056 Tax Filing, and the Employer Shared Mandate regulations.

Collects and analyzes data from various internal resources such as AskIt, iComm, Salesforce, as well as external sources like the IRS website and the Department of Treasury, to address issues related to ESR services while fostering positive relationships with both internal and external stakeholders.

Employs analytical and problem-solving skills to provide sound recommendations to clients and Sales and Operations teams, ensuring that all client inquiries are resolved accurately and effectively.

Maintains up-to-date knowledge of client account setups, associated systems, and ESR processes to ensure effective resolution of client issues.

Records all internal and external communications meticulously to document client needs and responses from the organization.

Acts as a resource for product-related initiatives concerning ESR Regulations, including product testing and training sessions as necessary.

Provides training and mentorship to less experienced team members and contract employees to ensure that all staff are well-versed in current policies and procedures.

Responsible for adhering to departmental service level agreements within ESR Services.
Ensures ongoing client satisfaction through efficient processes and service delivery.

Qualifications

Bachelor's Degree in Business is preferred.
Minimum of 2 years of experience in customer service, sales, or insurance, or an equivalent combination of education and experience.



Nesco Resource is committed to providing equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


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