Audiovisual Support Specialist
2 months ago
Children's Health is seeking an experienced Audiovisual Support Specialist to join our team. As an Audiovisual Support Specialist, you will provide technical support for our Audio-Visual systems and infrastructure, ensuring the stability, usability, and day-to-day functionality of all AV equipment and technology.
Key Responsibilities:- Setup and operation of AV systems for events, including live streams, town hall meetings, and video recording and editing.
- Remote event production using Zoom and other platforms, providing guidance to remote presenters on camera angles, lighting, and audio setup.
- Maintenance of servers and associated applications that support the AV infrastructure.
- Troubleshooting of internal RF and IPTV distribution systems and TV headends provided by DirecTV and Spectrum.
- Providing end-user training on all aspects of AV systems, explaining system operation and related concepts to non-technical users.
- Responding to and resolving requests for service within established Service Level Agreements, and regularly updating customers on the status of their request or issue.
- Providing technical support to other IS team members and customers across various Children's campuses, including Dallas, Plano, and other locations.
- At least 6 years of experience as an Audio Visual Support technician or related field.
- At least 2 years of experience with AV systems installation and service in the healthcare environment.
- High school diploma or equivalent required; additional training beyond high school preferred.
- QSYS Control 101 certification within one year from date of hire.
- Valid unrestricted driver's license and proof of insurance.
We put our people first. We welcome, value, and respect the beliefs, identities, and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children's Health a place where everyone can contribute.
We offer a range of benefits, including employee portion of medical plan premiums covered after 3 years, 4%-10% employee savings plan match based on tenure, paid parental leave, caregiver leave, adoption and surrogacy reimbursement, and more.
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