IT Support Specialist
1 week ago
Position: IT Service Desk Analyst (Phone & In-Person Support)
Location: Onsite
Contract Type: Full-time contract with potential for extension or conversion
Essential Qualifications:
- Minimum of 4 years in a Helpdesk or Service Desk capacity
- Proficient in troubleshooting M365, OneDrive, and SharePoint online
- Experience in resolving user tickets both remotely and face-to-face
Role Overview:
Our client is looking for a dedicated individual to become part of their IT Service Desk team. The primary responsibility will be to assist with the rollout of M365, OneDrive, and SharePoint online across the organization. The successful candidate will handle incoming calls and resolve user inquiries related to these platforms.
The ideal candidate will possess outstanding customer service skills, demonstrating a strong ability to communicate effectively via telephone, email, and chat. A patient and competent approach to addressing customer requests is essential.
Additionally, participation in regular team meetings is expected, where the analyst will report on prevalent user issues and collaborate with the IT Service Desk team to proactively address these challenges.
Compensation:
Hourly rate ranges from $25 to $30, contingent upon experience. Exact compensation may vary based on individual qualifications.
Benefits commence on the 31st day of employment and include comprehensive medical, dental, and vision insurance, along with HSA, FSA, and DCFSA options. Access to a 401k retirement plan with employer matching is also provided. Paid sick leave and other forms of paid time off are available as per applicable regulations.
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