Field Support Specialist
6 days ago
Job Title: Field Support Specialist
Job Summary:
We are seeking a highly skilled Field Support Specialist to join our team at DRS IT Solutions Inc. The successful candidate will provide direct first-line desk side support to our clients, ensuring the smooth operation of their IT systems.
Key Responsibilities:
- Provide proactive support to clients, checking the status of computer labs and media center computers on a daily basis.
- Maintain and update Chrome carts for student use, ensuring they are functional and up-to-date.
- Troubleshoot and resolve minor wireless and network issues, ensuring seamless connectivity.
- Install OS updates and patches on Apple and Windows-based PC devices, ensuring optimal performance.
- Install and configure printing devices, ensuring efficient printing capabilities.
- Maintain accurate asset assignment in Nimbus, tracking hardware inventory through the Gigatrak system.
Requirements:
- 3+ years of work experience in field tech support.
- A+ Certification.
- Strong customer service skills.
- Strong oral and written communication skills.
- Proficient in understanding network infrastructure and wireless support.
- Prior experience with desk side support is a must.
- Microsoft Windows certification is a plus.
- ITIL experience/certification is a plus.
- Must have a clean criminal record and be authorized to work in the United States.
- Must hold a valid driver's license and dependable personal vehicle.
Education/Training:
- Minimum of Associate degree (preferred).
- 3+ years of experience in field tech support. Equivalent combination of education and experience will be considered.
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