Field Support Specialist

6 days ago


Atlanta, Georgia, United States DRS IT Solutions Inc Full time
Job Description

Job Title: Field Support Specialist

Job Summary:

We are seeking a highly skilled Field Support Specialist to join our team at DRS IT Solutions Inc. The successful candidate will provide direct first-line desk side support to our clients, ensuring the smooth operation of their IT systems.

Key Responsibilities:

  • Provide proactive support to clients, checking the status of computer labs and media center computers on a daily basis.
  • Maintain and update Chrome carts for student use, ensuring they are functional and up-to-date.
  • Troubleshoot and resolve minor wireless and network issues, ensuring seamless connectivity.
  • Install OS updates and patches on Apple and Windows-based PC devices, ensuring optimal performance.
  • Install and configure printing devices, ensuring efficient printing capabilities.
  • Maintain accurate asset assignment in Nimbus, tracking hardware inventory through the Gigatrak system.

Requirements:

  • 3+ years of work experience in field tech support.
  • A+ Certification.
  • Strong customer service skills.
  • Strong oral and written communication skills.
  • Proficient in understanding network infrastructure and wireless support.
  • Prior experience with desk side support is a must.
  • Microsoft Windows certification is a plus.
  • ITIL experience/certification is a plus.
  • Must have a clean criminal record and be authorized to work in the United States.
  • Must hold a valid driver's license and dependable personal vehicle.

Education/Training:

  • Minimum of Associate degree (preferred).
  • 3+ years of experience in field tech support. Equivalent combination of education and experience will be considered.


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