Client Relations Specialist

2 weeks ago

Bridgeport, Connecticut, United States Raytheon Technologies Full time
Country:
United States of America
Position Role Type:
Onsite

Raytheon Technologies is dedicated to reshaping the future of aviation by designing, constructing, and maintaining engines that are unparalleled in the industry. We are in search of individuals who are eager to innovate and explore new horizons.

Join us and discover a workplace where your skills can soar beyond conventional boundaries. We value passion and dedication, welcoming you into a collaborative environment where our mission is taken to heart. Channel your enthusiasm into influencing an organization and an industry that is rapidly advancing towards the future.

We believe that diverse perspectives foster creativity and innovation. At Raytheon Technologies, we are committed to cultivating an inclusive culture that promotes accountability and equal opportunity in recognizing, mentoring, hiring, and advancing talent. We encourage our employees to bring their authentic selves to work, as trust, respect, and integrity are integral to our values.
At Raytheon Technologies, your contributions are visible every day. Are you prepared to elevate your career?

Key Responsibilities:

The Client Relations Specialist (CRS) plays a crucial role in nurturing customer relationships and advocating for their needs throughout daily operations. The CRS is tasked with ensuring optimal customer experiences during all component interactions. This position requires close collaboration with clients to proactively identify and address component-related opportunities. Strong verbal and written communication skills, critical thinking, and problem-solving abilities are essential. The CRS must effectively manage priorities, demonstrate time management skills, and work independently. Balancing operational objectives with customer satisfaction while ensuring profitability is a key aspect of this role.

  • Oversee customer hold processes
  • Ensure profitability of customer interactions
  • Proficient in English (verbal/written)
  • Evaluate and authorize cost estimates, invoices, and disputes
  • Act as a liaison between the operational team and the client
  • Ensure compliance with export control and ITAR regulations
Basic Qualifications:
  • Associate's Degree with over 5 years of relevant industry experience OR Bachelor's Degree with 3+ years of relevant industry experience; OR a Master's degree with 1+ years of relevant industry experience.
  • Must be a U.S. Person or eligible to obtain necessary export authorizations.
Preferred Qualifications:
  • Experience in customer-facing roles and field operations
  • Familiarity with engine overhaul or MRO industry; Knowledge of PWC products
  • Understanding of Sarbanes/Oxley requirements
  • Proficient in MS Office and SAP
Role Type:
This position is primarily onsite, as it involves essential tasks related to the development of our engines.

The salary range for this role is competitive and reflective of various experience levels. Factors such as role, function, responsibilities, work experience, location, education, and key skills are considered when extending an offer.

Successful candidates may be eligible for a range of benefits, including medical, dental, vision, life insurance, short-term and long-term disability, 401(k) matching, flexible spending accounts, flexible work schedules, employee assistance programs, and paid time off. Specific benefits may vary based on the business unit and whether the position is covered by a collective-bargaining agreement.

Raytheon Technologies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

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