Client Relations Specialist

2 weeks ago


Bridgeport, Connecticut, United States westernracquet Full time


As a Client Relations Specialist at Western Racquet, you will engage with our clientele, manage their orders, and deliver information in response to inquiries, concerns, and requests regarding our offerings.


Key Responsibilities:
Directly interact with clients through various channels including phone, email, or in-person
Handle orders, forms, applications, and requests efficiently
Contribute to enhancing sales and profitability for each account by recommending new and complementary products
Improve fill rates by suggesting alternatives for items that are unavailable or discontinued
Maintain accurate records of all backorders
Support clients with unique needs and requests (quotes, special orders, processing of applications, etc.)
Engage in all promotional activities and present them to our clients
Relay information, issues, and client requests to the customer service manager

Required Qualifications:
1-2 years of experience in a customer service role
Proficient in Microsoft Office Suite
Exceptional verbal and written communication abilities
A friendly demeanor with a strong desire to assist others

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