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BMW Product Specialist

2 months ago

Bridgeport, Connecticut, United States BMW of Bridgeport Full time
Position Overview

What We Seek

BMW of Bridgeport, a distinguished dealership recognized for excellence, is currently looking for a full-time BMW Product Specialist. We are in search of a candidate who possesses a strong affinity for technology and a commitment to providing outstanding customer service. The BMW Product Specialist is responsible for creating a seamless ownership experience, assisting clients in understanding the functionalities, advantages, and value of BMW's innovative features and engineering excellence. This deeper understanding fosters a stronger emotional bond with the brand.

The ideal candidate will be a proactive individual with a proven history of achieving customer satisfaction while maintaining meticulous attention to detail. Our dedication to quality and enthusiasm distinguishes us from our competitors.

Key Responsibilities

  • Evaluating customer knowledge and preferences to tailor the ownership journey
  • Demonstrating and explaining vehicle features and technologies, focusing on customer engagement and retention
  • Conducting test drives with clients
  • Maintaining comprehensive product knowledge on all vehicles and understanding competitive offerings
  • Staying informed about new products, features, accessories, and their benefits to clients
  • Assisting the client advisor with product-related tasks and initiatives
  • Following up with customers one to two weeks post-delivery to address inquiries or conduct additional training sessions on feature operations
  • Guiding customers to further information resources
  • Ensuring a delightful ownership experience

Qualifications

  • Valid in-state driver's license
  • High school diploma or equivalent
  • Exceptional verbal and written communication skills
  • Previous experience with BMW or a high-end luxury brand is preferred

Benefits Offered

  • Medical, Dental, and Vision Insurance
  • Vacation and Holiday Benefits
  • 401k with company contribution
  • No work on Sundays