Technical Program Manager

6 days ago

Irving, Texas, United States Citigroup Inc Full time
About Citigroup Inc.

Citigroup Inc. is a leading global bank with a presence in over 160 countries and jurisdictions. With approximately 200 million customer accounts, the company provides a wide range of financial products and services to consumers, corporations, governments, and institutions.

The bank's Enterprise Operations & Technology teams are responsible for creating economic value that is systemically responsible and in the best interests of its clients. The teams design and implement technology solutions that are the foundation of the bank's operations, including keeping the bank safe, managing global resources, and providing technical tools for employees.

About Our Team

The Digital Engineering space at Citigroup Inc. is home to a team of deeply talented colleagues who design, build, and test customer products and platforms end-to-end. The team's focus is on scaling and maturing solutions to acquire and grow the customer base, as well as supporting platforms and frameworks, championing engineering excellence, and enhancing the customer digital experience.

Job Summary

We are seeking a Senior Technical Program Management Lead to join our Digital Platforms & Marketing space. The successful candidate will be responsible for managing the day-to-day scrum team activities, dependency management, impediment removal, creating project and delivery plans, SDLC artifacts and adherence, budget management, executive reporting, and other ongoing program management tasks.

Responsibilities
  • Accountable for planning and managing a group of related technology projects or activities in a coordinated way from inception through successful delivery.
  • Have a deep understanding of the design approaches and technologies utilized in your area.
  • Focus on the customer experience, the build and delivery processes, and the problems to be solved.
  • Work across multiple scrum teams, aligning dependent organizations and removing/mitigating blocking issues.
  • May work directly with external technology providers and customers.
  • Work with limited guidance, seeking guidance as needed.
  • Have a deep understanding of the business and technical requirements for the solutions being built.
  • Understand the needs of the engineers and technical operations teams who have to build, maintain, and operate the system for the life of the system.
  • Recognize complex designs and propose simplified solutions by working with software design engineers, principals, and TPMs.
  • Help customers and the engineering teams make trade-off decisions by considering all of the data, including business goals, technical platform strategy, customer experience, and maintainability.
  • Identify blocking issues and manage their resolution, anticipate bottlenecks, and adequately factor in contingency for unplanned delays.
  • Write documentation as required.
  • Partner with industry vendors to provide technology or user experience design components that support our Digital architecture and work with vendors on our implementation plans and roadmaps.
  • Communicate roll-up of project issues and status in a concise, accurate, and professional manner for senior leadership consumption, escalating blocking issues when appropriate.
  • Communicate progress, anticipate bottlenecks, provide escalation management, identify, assess, track, and mitigate issues/risks at multiple levels.
  • Recognize discordant views and take part in constructive dialog to resolve them.
  • Work across teams to optimize processes, regularly review metrics, and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives.
  • Continuously assess development processes, test plans, and operations.
  • Work with teams to improve concurrent project delivery.
  • Streamline and/or eliminate excess process in any area of the architecture, production operations environment, or business area where the same efforts (or issues) are repeated year-over-year.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.
Qualifications
  • 6+ years of experience in a technical project/program management position, including time as a software developer, preferably in the banking or financial services industry.
  • Significant experience managing complex business and/or transactional models.
  • Demonstrated experience as a strong leader who can prioritize well, communicate clearly and compellingly, effectively influencing across cross-functional teams.
  • Experience in managing regulatory technology (RegTech) programs ensuring compliance with banking regulations such as Dodd-Frank, GDPR, and Basel III.
  • Expertise in managing projects using Agile frameworks (Scrum, Kanban) and Waterfall models.
  • Proficient in tools like JIRA, Confluence, Microsoft Project, Asana, and Trello.
  • Understanding of monitoring and alerting tools like Splunk, Nagios, and New Relic.
  • Experience with AWS, Google Cloud Platform, or Microsoft Azure.
  • Familiarity with CI/CD pipelines, Jenkins, Docker, Kubernetes, and Git for automating code deployments and managing environments.
  • Familiar with large-scale enterprise applications such as Oracle, SAP, or Salesforce.
  • General understanding of technologies such as Java, Python, or C++ (not required to code, but able to interface with technical teams).
  • Experience with relational databases like MySQL, PostgreSQL, or Oracle, and familiarity with NoSQL databases such as MongoDB.
  • Certifications such as PMP, CSM (Certified Scrum Master), or SAFe is a plus.
Education

Bachelor's degree in Computer Science or related.

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