Senior Technical Program Management Lead

3 days ago

Irving, Texas, United States Citigroup Inc Full time
About Citigroup Inc.

Citigroup Inc. is a leading global bank with a presence in over 160 countries and jurisdictions. With approximately 200 million customer accounts, the company provides a wide range of financial products and services to consumers, corporations, governments, and institutions.

Our Mission

As a bank with a brain and a soul, Citigroup Inc. creates economic value that is systemically responsible and in the best interests of its clients. Our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company, delivering technology solutions that are the foundations of everything we do.

Our Values

We foster an environment where the best people want to work, valuing and demanding respect for others, promoting individuals based on merit, and ensuring opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride.

About Our Team

The Digital Engineering space is home to deeply talented colleagues who work to design, build, and test customer products and platforms end-to-end. They not only scale and mature solutions to acquire and grow our customer base but also support platforms and frameworks, champion engineering excellence, and enhance the customer digital experience around partnerships, servicing, lending, marketing rewards, and offers and payments.

Job Summary

We are seeking a Senior Technical Program Management Lead to work within the Digital Platforms & Marketing space, performing Technical Program Management activities for enterprise-level programs. The successful candidate will be accountable for planning and managing a group of related technology projects or activities in a coordinated way from inception through successful delivery.

Key Responsibilities
  • Accountable for planning and managing a group of related technology projects or activities in a coordinated way from inception through successful delivery.
  • Have a deep understanding of the design approaches and technologies utilized in your area.
  • Focus on the customer experience, the build and delivery processes, and the problems to be solved.
  • Work across multiple scrum teams, aligning dependent organizations and removing/mitigating all blocking issues.
  • May work directly with external technology providers and customers.
  • Work with limited guidance, seeking guidance as needed.
  • Have a deep understanding of the business and technical requirements for the solutions being built.
  • Understand the needs of the engineers and technical operations teams who have to build, maintain, and operate the system for the life of the system.
  • Recognize complex designs and propose simplified solutions by working with software design engineers, principals, and TPMs.
  • Help customers and the engineering teams make trade-off decisions by considering all of the data, including business goals, technical platform strategy, customer experience, maintainability.
  • Identify blocking issues and manage their resolution, anticipate bottlenecks, and adequately factor in contingency for unplanned delays.
  • Write documentation as required.
  • Partner with industry vendors that provide technology or user experience design components that support our Digital architecture and work with vendors on our implementation plans and roadmaps.
  • Communicate roll-up of project issues and status in a concise, accurate, and professional manner for senior leadership consumption, escalating blocking issues when appropriate.
  • Communicate progress, anticipate bottlenecks, provide escalation management, identify, assess, track, and mitigate issues/risks at multiple levels.
  • Recognize discordant views and take part in constructive dialog to resolve them.
  • Work across teams to optimize processes.
  • Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives.
  • Continuously assess development processes, test plans, and operations.
  • Work with teams to improve concurrent project delivery.
  • Streamline and/or eliminate excess process in any area of the architecture, production operations environment, or business area where the same efforts (or issues) are repeated year-over-year.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.

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