Program Analyst
2 months ago
This Program Analyst position is located Security Operations (SO), Compliance (COMP), Regional Operations Center (ROC), Transportation Security Administration, Department of Homeland Security (DHS).
Duties include but are not limited to:
Analyzes systems, processes and procedures for assigned program area(s). Guidelines and standard operating procedures (SOPs) exist and can be directly applied to the program operations.
Applies fundamental methods, principles and practices of qualitative and quantitative analytical and evaluative methods and techniques to identify issues that impact effectiveness and efficiency of program operations.
Compiles, tracks, and analyzes moderately complicated statistical and narrative data from a variety of sources to develop multiple regular and recurring reports.
Uses automated systems and databases to compile, track, and analyze statistical and narrative data.Reviews and analyzes overall operational and administrative processes and operations and recommends improvements to close gaps in procedures, functions, and tasks.
Develops recommendations for resolution of non-controversial, factual, procedural and/or recurring issues for which there are one or more readily apparent solutions.
Issues and problems that are sensitive, or outside existing guidelines are referred to the supervisor. The supervisor reviews proposals for technical soundness and confirms conclusions are supported by data and information.Designs and conducts moderately complex studies or surveys where the issues under review involve proposed program changes, or improvements to systems or processes.
Work is carried out independently, under the guidance of a senior personnel, or as a team member working on small projects.
Drafts detailed written policies or portions of policies, procedures, guidance and/or Standard Operating Procedures (SOPs) for assigned programs. Work includes recommendations and suggestions for improving program management efficiency and effectiveness.Manages and maintains program records and files, which may include highly sensitive information; develops standard operating procedures for records management to comply with TSA records management requirements.
Interprets policy guidance and assists managers and employees in understanding how guidance should be applied to programs and operations.
Explains program elements, options and flexibilities available to achieve objectives.Researches new or revised business and management practices, policies and guidance, and provides recommendations to the management team on applicability and options for implementation to improve program operations.
Provides research, technical support, and information systems assistance to staff. Advises staff on methods and techniques to identify data required for management and direction of programs.Serves as a technical specialist and conducts outreach and liaison activities with stakeholders for assigned program(s).
Assists in the development and implementation of training and instruction programs or activities to educate Agency personnel on assigned program(s).
Develops instructional materials, handouts/guides, including technical information/specifications as appropriate, to support informational efforts.Monitors and responds to questions and inquiries about assigned program(s) from Agency personnel and external individuals and entities.
Prepares and gives formal and informal presentations on program operations and activities for senior officials and management of external stakeholders.
Develops reports, informational summaries, briefings, and other written materials on program operations, or other topics as assigned, for a variety of audiences.
The major duties described above reflect the full performance level of this position.Typically, the lower pay band (F Band) performs the same duties but will receive more guidance and training; and/or projects/work assignments may be less complex.
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