Customer Service Representative
3 weeks ago
The Technical and Project company is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will provide exceptional service to government staff and the general public by performing various clerical and manual functions with high attention to detail and accuracy.
This role offers a competitive salary of $43,000 per year, which may vary based on location. We are committed to providing a safe and inclusive work environment that promotes growth and development.
About the Job
- Interface with passport applicants at agency/center information and will-call counters, ensuring appointments are scheduled and applications are reviewed for completeness.
- Perform data entry, operate various equipment for high-speed scanning, image review, and mail out.
- Process refund/reimbursement requests and generate credit card payments.
- Verify transactions, troubleshoot issues, and update passport application information.
Requirements
- High school diploma or GED
- Three years of general office experience
- Two years of experience using Microsoft Office software
Working Conditions
This position is performed in a typical office environment with moderate noise levels. The employee must occasionally lift up to 10 pounds and have good data entry skills.
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