Luxury Guest Experience Manager
3 days ago
We are seeking a talented and dedicated Luxury Guest Experience Manager to join our Enchantment Group Management Company LLC team. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and leading a team of staff to achieve this goal.
The ideal candidate will have a strong background in hotel/resort operations, excellent leadership skills, and a passion for delivering exceptional guest experiences. You will be expected to develop and implement strategies to improve guest satisfaction and loyalty, manage budgets and resources, and foster positive relationships with colleagues and external partners.
Responsibilities:
- Develop and implement strategies to improve guest satisfaction and loyalty
- Manage budgets and resources to achieve financial targets
- Lead and motivate a team of Front Office staff to deliver exceptional guest experiences
- Foster positive relationships with colleagues and external partners
- Stay up-to-date with industry trends and best practices
Requirements:
- Bachelor's degree in Hospitality or related field
- Minimum 2+ years' experience in a senior Front Office role
- Excellent leadership, communication, and problem-solving skills
- Strong knowledge of hotel/resort operations and management systems
- Able to work effectively in a fast-paced environment
Estimated Salary: $65,000 - $85,000 per year
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