Luxury Resort Manager
3 days ago
Job Description: As our new Hotel Operations Director, you will be responsible for leading our front office operations and ensuring that our guests have an unforgettable experience.
About Us: At Enchantment Group Management Company LLC, we pride ourselves on delivering exceptional service and creating lifelong memories for our guests.
Key Responsibilities:
- Lead and motivate a high-performing team of front office staff to deliver exceptional guest experiences.
- Develop and implement strategies to improve efficiency, productivity, and revenue growth.
- Collaborate with other departments to ensure seamless operations and optimal guest satisfaction.
- Manage and control labor costs, payroll, and department budgets to optimize financial performance.
- Implement effective cash handling procedures to minimize errors and ensure guest security.
- Analyze operational data to identify areas for improvement and develop strategies for enhancement.
- Stay up-to-date with industry trends, best practices, and technological advancements to remain competitive.
Requirements:
A Bachelor's degree from a four-year college or university; or equivalent related work experience and/or training. 2+ years' supervisory experience in hospitality, preferably at a luxury resort. Strong leadership, communication, and problem-solving skills required. Proficiency in computer systems and software applications, particularly in hotel management. Ability to multitask, prioritize tasks, and work under pressure. Experience with budgeting, forecasting, and labor management essential.
Estimated Salary: $95,000 - $140,000 per annum.
Benefits Package: Comprehensive benefits package, including health insurance, retirement plan, paid time off, and professional development opportunities.
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