Spa Operations Team Leader

2 days ago


Sedona, Arizona, United States Enchantment Group Management Company LLC Full time
Job Title: Spa Operations Team Leader

Estimated Salary: $60,000 - $80,000 per year

About the Role:

The Enchantment Group Management Company LLC is seeking an experienced Spa Operations Team Leader to join our team. As a key member of our spa management team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations within our luxury spa.

Key Responsibilities:
  • Lead and motivate a team of spa coordinators, concierges, bell staff, and lounge attendants to provide world-class service to guests.
  • Maintain high standards of quality, safety, and cleanliness in all spa areas, including locker rooms, treatment rooms, and relaxation lounges.
  • Develop and implement effective staffing schedules to ensure adequate coverage during peak periods.
  • Collaborate with the General Manager to oversee all aspects of spa operations, including front desk staffing, reservations, and guest billing.
  • Act as a Visual One specialist to train and monitor staff on data entry procedures and correct discrepancies.
Requirements and Qualifications:

We are looking for a highly skilled and experienced individual who possesses excellent communication and leadership skills. You should have a working knowledge of the spa and health industry, as well as experience in operating hotel Property Management Systems.

Candidates must also demonstrate strong problem-solving and decision-making abilities, with a keen focus on providing exceptional guest experiences.

Physical Requirements:

This role requires frequent walking, standing, and bending, as well as the ability to lift up to 50 pounds. Hearing and manual dexterity are essential for this position.

A valid driver's license is also required, as occasional driving of a golf cart may be necessary.


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