Spa Operations Team Leader
2 days ago
Estimated Salary: $60,000 - $80,000 per year
About the Role:The Enchantment Group Management Company LLC is seeking an experienced Spa Operations Team Leader to join our team. As a key member of our spa management team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations within our luxury spa.
Key Responsibilities:- Lead and motivate a team of spa coordinators, concierges, bell staff, and lounge attendants to provide world-class service to guests.
- Maintain high standards of quality, safety, and cleanliness in all spa areas, including locker rooms, treatment rooms, and relaxation lounges.
- Develop and implement effective staffing schedules to ensure adequate coverage during peak periods.
- Collaborate with the General Manager to oversee all aspects of spa operations, including front desk staffing, reservations, and guest billing.
- Act as a Visual One specialist to train and monitor staff on data entry procedures and correct discrepancies.
We are looking for a highly skilled and experienced individual who possesses excellent communication and leadership skills. You should have a working knowledge of the spa and health industry, as well as experience in operating hotel Property Management Systems.
Candidates must also demonstrate strong problem-solving and decision-making abilities, with a keen focus on providing exceptional guest experiences.
Physical Requirements:This role requires frequent walking, standing, and bending, as well as the ability to lift up to 50 pounds. Hearing and manual dexterity are essential for this position.
A valid driver's license is also required, as occasional driving of a golf cart may be necessary.
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