Technology Support Logistics Specialist

1 week ago


Worcester, Massachusetts, United States Easter Seals of Massachusetts Inc Full time
Job Overview

Position Summary

The Technology Support Logistics Coordinator is responsible for delivering remote helpdesk services and community-based evaluations, providing technical assistance related to technology utilization for individuals of varying abilities. This role encompasses the management of inventory, preparation, and distribution of standard equipment.

Key Responsibilities

  • Ensure timely preparation and shipment of equipment orders to clients and community partners.
  • Oversee the inventory of equipment and software within the office.
  • Act as the primary contact for incoming inquiries, offering technical support via phone or email, assessing needs, and referring to appropriate team members as necessary.
  • Possess knowledge of computer hardware, software, operating systems, mobile devices, and troubleshooting techniques for basic issues.
  • Utilize a custom evaluation tool to assess general technology skills, tailored to contract specifications.
  • Conduct initial setup, installation, maintenance, troubleshooting, and repair of technology equipment as required.
  • Diagnose and resolve technology-related issues using established procedures and troubleshooting tools.
  • Identify optimal solutions based on client issues and provide guidance throughout the resolution process.
  • Maintain accurate documentation in compliance with professional practices, regulatory standards, and organizational policies.
  • Submit necessary paperwork and billing documentation promptly, adhering to agency standards and deadlines.
  • Perform additional duties as assigned.

Qualifications

  • Associate's degree or equivalent professional experience.
  • Proficiency in Microsoft Excel and familiarity with ticketing systems.
  • Strong computer skills, ability to work autonomously, and excellent communication and organizational abilities.
  • Experience working with individuals with disabilities is preferred but not mandatory.
  • Capability to regularly lift or move items weighing 25-50 pounds.

Easterseals Massachusetts is committed to equal employment opportunities and welcomes all qualified candidates. Employment decisions are based on individual capabilities and qualifications without regard to race, color, religion, sex, national origin, ancestry, sexual orientation, gender identity, age, physical or mental disability, veteran status, genetics, or any other protected status under the law.



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