Technical Representative

3 weeks ago

Washington, Washington, D.C., United States ASRC Federal Full time
Job Summary

ASRC Federal is seeking a highly skilled Assistant Customer Technical Representative (ACTR) to support our PEO Digital customer located in the Washington DC Navy Yard.

Key Responsibilities
  • Provide technical assistance to customers, including ordering new NMCI seats, requesting changes to existing NMCI services, and tracking and resolving day-to-day software, hardware, and NMCI operational issues.
  • Take corrective action to initiate the resolution of application outages within one hour of notification.
  • Assist with technical refreshes of NMCI assets, including providing notifications of upcoming tech refreshes and assisting with basic troubleshooting as required.
  • Provide guidance and training regarding NMCI matters.
  • Track NMCI expenses for services and communicate NMCI guidance to the assigned Government organization.
  • Address NMCI user issues by assisting with basic troubleshooting and referring complex issues to the NMCI help desk.
  • Track items such as computers, cell phones, and Wi-Fi devices issued to personnel.
Requirements
  • Administer, test, and implement computer databases, applying knowledge of database management systems.
  • Coordinate changes to computer databases.
  • Plan, coordinate, and implement security measures to safeguard computer databases.
  • Maintain databases within an application area, working individually or coordinating database development as part of a team.
Work Environment
  • Mostly onsite in a normal office environment.
  • Possible one to three days of remote work per week.
  • At least 2-3 years of related work experience.
  • Ability to learn and apply technical concepts to assigned duties.
  • Excellent analytical, critical thinking, coordination, and data mining skills.
  • Excellent oral and written skills.
  • Excellent organizational skills.
  • Ability to work independently and as a team member.
  • Proficient in Microsoft applications such as Word, Excel, PowerPoint, and Outlook.
Clearance Level
  • DoD Secret Security Clearance.
Education
  • Bachelor's degree.

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