Technical Documentation Specialist

4 weeks ago


Washington, Washington, D.C., United States Peraton Full time
Job Summary

We are seeking a highly skilled Mid-Level Technical Analyst to join our team at Peraton. As a key member of our operations team, you will be responsible for authoring and updating documentation, delivering high-quality content, and assisting in product testing and service desk operational activities.

Responsibilities
  • Develop and maintain accurate and comprehensive documentation for Genesys Cloud CX and PureConnect solutions.
  • Collaborate with engineers, system developers, and subject matter experts to gather technical information and create user-friendly documentation.
  • Perform quality checks to ensure all content meets established standards and guidelines.
  • Work closely with the service desk team to resolve technical issues and improve operational efficiency.
  • Stay up-to-date with the latest features and updates of Genesys Cloud CX and PureConnect solutions.
Qualifications
  • Bachelor's Degree and 3+ years' relevant work experience.
  • Strong understanding of Contact Center and CCaaS solutions, specifically Genesys Cloud CX and PureConnect.
  • Excellent communication and technical writing skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Experience with ServiceNow, Jira, and Confluence (or Rally) systems.
About Peraton

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.

Target Salary Range

$66,000 - $106,000. This represents the typical salary range for this position based on experience and other factors.



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