Support Specialist

7 hours ago

Chicago, Illinois, United States Marillac Stt Family Services Inc Full time
Job Summary

We are seeking a highly motivated and detail-oriented Support Specialist to join our Community Outreach team at Marillac St. Vincent Family Services Inc. The ideal candidate will have a strong understanding of our mission, vision, and core values, and will be able to effectively implement and evaluate the G.R.O.W approach.

Key Responsibilities:

  1. Oversee the Universal Intake System to track data and participation.
  2. Work closely with Direct Service Staff to ensure the G.R.O.W approach is implemented in all services distributed to clients.
  3. Strengthen participants' access to additional services, including referrals and/or bringing services on-site.
  4. Develop and implement SMART Goal writing and quarterly accountability sessions with G.R.O.W clients.
  5. Cross-program resource engagement.
  6. Track and input data for the Universal Intake form.
  7. Create and promote opportunities for participant feedback regarding program services.
  8. Complete required internal and external reporting in a timely and accurate manner.
  9. Participate in ongoing education and professional development.
  10. Perform other duties as assigned by supervisor.

Requirements:

  • At least 2 years of college and/or 3 years in related fields required.
  • Creative and motivated self-starter with excellent written, verbal, computer, and presentation skills.
  • Proven organizational and follow-up skills, with the ability to work independently and as a member of a team.
  • Comfortable working with diverse clients, volunteers, staff, and other service providers.
  • Ability to handle a range of client situations calmly, professionally, and respectfully.
  • Ability to represent the agency to the public.
  • Ability to read, speak, and write English proficiently; bilingual is a plus.

Work Environment:

The work environment is an internal office space with a moderate noise level. External environments may include visits to other facilities and client personal living spaces.

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