Support Specialist
7 hours ago
We are seeking a highly motivated and detail-oriented Support Specialist to join our Community Outreach team at Marillac St. Vincent Family Services Inc. The ideal candidate will have a strong understanding of our mission, vision, and core values, and will be able to effectively implement and evaluate the G.R.O.W approach.
Key Responsibilities:
- Oversee the Universal Intake System to track data and participation.
- Work closely with Direct Service Staff to ensure the G.R.O.W approach is implemented in all services distributed to clients.
- Strengthen participants' access to additional services, including referrals and/or bringing services on-site.
- Develop and implement SMART Goal writing and quarterly accountability sessions with G.R.O.W clients.
- Cross-program resource engagement.
- Track and input data for the Universal Intake form.
- Create and promote opportunities for participant feedback regarding program services.
- Complete required internal and external reporting in a timely and accurate manner.
- Participate in ongoing education and professional development.
- Perform other duties as assigned by supervisor.
Requirements:
- At least 2 years of college and/or 3 years in related fields required.
- Creative and motivated self-starter with excellent written, verbal, computer, and presentation skills.
- Proven organizational and follow-up skills, with the ability to work independently and as a member of a team.
- Comfortable working with diverse clients, volunteers, staff, and other service providers.
- Ability to handle a range of client situations calmly, professionally, and respectfully.
- Ability to represent the agency to the public.
- Ability to read, speak, and write English proficiently; bilingual is a plus.
Work Environment:
The work environment is an internal office space with a moderate noise level. External environments may include visits to other facilities and client personal living spaces.
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