IT Support Specialist

2 days ago


Chicago, Illinois, United States National Louis University Full time
About the Role

We are seeking a highly skilled and experienced IT Support Specialist to join our team at National Louis University. As an IT Support Specialist, you will be responsible for providing technical support to students, faculty, and staff, ensuring that they have a seamless and productive experience with our technology systems.

Key Responsibilities
  • Provide technical support to students, faculty, and staff via phone, email, and in-person
  • Troubleshoot and resolve technical issues with hardware, software, and network systems
  • Collaborate with the IT team to develop and implement technical solutions to improve the user experience
  • Participate in training and professional development opportunities to stay up-to-date with the latest technologies and best practices
  • Work closely with the Career Coach and Accelerate U Staff to support students in their academic and professional development
Requirements
  • Bachelor's degree or higher in Information Technology or a related field
  • 3-5 years of professional experience in IT support services
  • 2+ years of teaching IT support courses to students of diverse backgrounds
  • CompTIA A+ certified or CompTIA A+ certification within 3 months of hire
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
About National Louis University

National Louis University is a private, non-profit university based in Chicago, IL, serving nearly 10,000 students across five colleges. We are committed to providing a supportive and inclusive environment for our students, faculty, and staff. Our mission is to prepare diverse students for sustained professional success with a deep commitment to Access, Excellence, Innovation, and Equity.

What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and supportive work environment
  • Recognition and rewards for outstanding performance
How to Apply

If you are a motivated and experienced IT Support Specialist looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you



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