Helpdesk Support Specialist

1 day ago


Chicago, Illinois, United States TEKsystems Full time
Job Title: Helpdesk Support Specialist

We are seeking a highly skilled and experienced Helpdesk Support Specialist to join our team at TEKsystems. As a Helpdesk Support Specialist, you will be responsible for providing technical support to our clients and ensuring that their systems are running smoothly.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and chat
  • Troubleshoot and resolve technical issues with software and hardware
  • Collaborate with internal teams to resolve complex technical issues
  • Document and track technical issues and resolutions
  • Stay up-to-date with the latest technology trends and advancements
Requirements:
  • 2+ years of experience in a helpdesk or technical support role
  • Strong technical skills, including knowledge of software and hardware
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

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