IT Support Specialist

15 hours ago


Chicago, Illinois, United States Parallel Partners Full time
Job Title: IT Support Specialist

Parallel Partners is seeking an experienced IT Support Specialist to join our team. As an IT Support Specialist, you will serve as the in-house IT assistant to the Lead Engineer, providing technical support and assistance to our growing team.

Key Responsibilities:
  • Resolve user-specific and basic networking issues, including internet connectivity, file server and VPN availability, and access to networked peripherals.
  • Work with external IT vendors to ensure infrastructure networking and computing systems remain available.
  • Provide analytical and technical assistance for continuous improvement of IT solutions, including automating data collection or entry, website design, and basic coding/scripting.
  • Setup and prepare offices with IT equipment, assist with routine local technical projects, and deploy software updates.
  • Maintain or create policies, procedures, and processes related to data and network security, hardware/software usage, and equipment selection and replacement.
  • Assist with managing external IT vendor relationships, tickets, and projects, and perform warranty equipment management.
  • Provide software support and product research, IT inventory management, disposal, and destruction, and assist with internal control matrix for SOC and scheduled SOC tasks.
  • Maintain the Emergency Contact Portal and IT Policy Handbook, and assist with conflict checks and related software.
  • Assist the OPS team with office coverage and supplies, and perform other administrative functions as needed.
Requirements:
  • 1+ years of IT experience with client, server, and network service delivery.
  • 2+ years of experience with networking concepts, including VPN environments and Multi-Factor Authentication (MFA).
  • 2+ years of experience troubleshooting in a multi-user environment.
  • 2+ years of experience in a professional environment.
  • 2+ years of experience in PC and MAC troubleshooting.
Preferred Qualifications:
  • Bachelor's degree in computer science or IT-related field.
  • Industry-relevant certifications, such as CompTIA, Network+, Cisco/CCNA, and Linux.
  • Ability to explain complex IT concepts in simple terms.
  • Ability to manage high-priority projects.
  • Excellent written and verbal communication skills.
  • Proven ability to work successfully with limited supervision.
  • Graphic design skills are a plus.

Parallel Partners is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and experienced IT professional looking for a new challenge, please submit your resume and cover letter for consideration.


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