Customer Service Representative

7 days ago


New Castle, Delaware, United States Orkin Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our service delivery team, you will play a pivotal role in ensuring that our customers receive exceptional service and support.

Key Responsibilities
  • Field incoming requests and schedule service visits to ensure timely and efficient delivery of services.
  • Coordinate with technicians to optimize routes and minimize drive time, ensuring that customers receive the best possible service.
  • Use your excellent communication and interpersonal skills to resolve customer issues and concerns in a professional and courteous manner.
  • Monitor and update customer databases to ensure accurate and up-to-date information.
  • Participate in quality assurance processes to ensure that our service delivery meets the highest standards.
What We Offer
  • A competitive hourly rate of $18.00 to $20.00.
  • A comprehensive benefits package, including medical, dental, vision, and life insurance.
  • A 401(k) plan with company match and employee stock purchase plan.
  • Paid vacation, holidays, and sick leave.
  • Employee discounts, tuition reimbursement, and dependent scholarship awards.
Requirements
  • Previous experience in customer service or sales is preferred.
  • A high school diploma or equivalent is required.
  • Excellent interpersonal and communication skills.
  • Basic computer skills in various software and web-based applications.
  • Proficient in Microsoft Office.
  • Strong attention to detail and follow-through.
  • Demonstrated ability to prioritize tasks and manage time efficiently.


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