Customer Service Representative

22 hours ago


New Castle, Delaware, United States Delaware River & Bay Authority (DRBA) Full time
Casual E-ZPass Customer Service Representative

This is a casual position working at the counter and interacting with customers. The schedule for this shift is Monday, Tuesday, Wednesday, and Friday 10:00 am to 3:15 pm, and Thursday 11:00 am to 4:15 pm. This position delivers excellent customer service within the E-ZPass customer service operation at the Delaware Memorial Bridge.

Key Responsibilities:
  • Interact with the public, customers, and businesses in a professional manner, providing accurate information
  • Provide excellent customer service including handling and resolving customer complaints/problems in a courteous, professional manner
  • Accept and accurately process financial transactions including cash, checks, credit cards, and bank debit cards required for various customer transactions
  • Follow established safety practices
Requirements:
  • High School Diploma or equivalent
  • One (1) year experience in customer service, three (3) years preferred
  • Proficient data entry skills

This is a casual position with a maximum of 28 hours per week on average. The Delaware River and Bay Authority requires all employees to have direct deposit with a financial institution. May be required to work rotating shifts and evenings as operational needs require. Subject to drug test, background investigation.

If you are interested in applying for this position, please complete the on-line application at www.drba.net. In addition, you also have the option of attaching a resume to the completed application.



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