Customer Service Representative
6 days ago
UniFirst is seeking a dedicated Customer Service Representative to provide outstanding customer service as a liaison between customers and the company. As a key player in our team, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and issue resolution.
Key Responsibilities:- Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
- Provide excellent customer service to both customers and UniFirst personnel.
- Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process.
- Partner and provide administrative support to UniFirst's Sales Department.
- Perform basic data entry and other administrative duties.
- 2 years of Customer Service experience in an administrative setting is preferred.
- Prior Accounts Receivable experience is highly encouraged.
- High School diploma or GED equivalent is recommended.
- Verbal & written communication skills: professional telephone and email etiquette.
- Essential skills: active listener, responsive, and personable.
- Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc)
- Time management and organizational skills with attention to detail.
- A collaborative, team-player capable of working independently.
- Problem solver in a dynamic environment.
- Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc.)
- Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods.
- On-the-job training + 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.
The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 2 billion-dollar organization.
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazines Best Companies to Sell For list and recognized on Forbes magazines Platinum 400 Best Big Companies list. As an 80-year old company focused on annual growth, theres never been a better time to join our team.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
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