Customer Service Supervisor

7 days ago


New Castle, Delaware, United States Horizon Services Full time
Job Title: Customer Service Supervisor

Horizon Services is seeking a highly motivated and experienced Customer Service Supervisor to join our team. As a Customer Service Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities:
  • Lead and manage a team of customer service representatives to ensure that they are meeting their performance goals and providing excellent customer service.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Monitor and analyze customer feedback and make recommendations for process improvements.
  • Collaborate with other departments to ensure that customer needs are being met and that customer service standards are being met.
  • Provide coaching and training to customer service representatives to help them improve their skills and performance.
Requirements:
  • 3+ years of experience in a customer service or sales role.
  • Proven track record of success in leading a team and improving customer satisfaction.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make recommendations for process improvements.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer:
  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and growing company.
  • A collaborative and supportive work environment.
  • The chance to make a real difference in the lives of our customers.


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