Customer Service Representative

2 days ago


New Castle, Delaware, United States Pconline365 Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Pconline365. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide timely and effective customer service through various communication channels, including phone, email, and chat.
  • Address customer inquiries and resolve issues in a professional and courteous manner.
  • Utilize our ERP system to prepare and filter out upcoming orders, process shipping labels, and ensure all orders are completed within each workday.
  • Lead multifaceted communication and collaborate with internal teams to resolve customer complaints and issues.
  • Analyze customer feedback and complaints to identify areas for improvement and develop action plans to address them.
  • Proactively learn about updates on marketplace policies to expand customer service knowledge and improve customer satisfaction.

Requirements:

  • Bachelor's degree in Communication, Hospitality, English, or Business is preferred.
  • Previous customer service experience is preferred.
  • Familiarity with Microsoft Office or Google Workplace is required.
  • Basic knowledge of electronic products is preferred.
  • Proficiency in English is required, and working knowledge of Mandarin Chinese is preferred.
  • Strong coordination, oral and written communication, problem-solving, resilience, and critical thinking skills are preferred.

What We Offer:

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a customer-focused and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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