IT Support Specialist

2 days ago

MagstattleBas, Grand Est, United States Amazon Full time
About Operations Technology Solutions

At the heart of Amazon's business lies Operations Technology Solutions (OTS), a team renowned for speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide every day. OTS provides non-stop global IT support to Amazon Operations, playing a vital role in the puzzle. We're seeking self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do, whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role

As an IT Support Associate II, you will utilize your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area spanning across multiple technical disciplines. We're committed to improvement, and you'll be encouraged to participate in career development opportunities to progress your career at Amazon.

Key Responsibilities
  • Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
  • Handling support requests and procedures across the network.
  • Assisting in training new hires.
  • Continuous learning of new technologies.
  • Supporting customers from multiple buildings in the area, as well as remote customers.
  • Moving up to 49lbs and standing and walking for shifts lasting up to 12 hours.
  • Traveling within your local or regional area to support our customers.
Basic Qualifications
  • 1+ years of corporate setting Windows, Mac, or Linux Operating systems support experience.
  • Experience troubleshooting integrated and interdependent computer systems.
  • Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
  • High school or equivalent.
Preferred Qualifications
  • CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry-relevant certifications.
  • Experience in a dynamic environment with a high degree of customer service.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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