Client Support Specialist

2 days ago


MagstattleBas, Grand Est, United States TALENT Software Services Full time
Client Support Specialist

Talent Software Services is seeking an experienced Client Support Specialist to join our team in Omaha, NE. As a key member of our Advisory and Card Specialist team, you will play a vital role in managing a diverse client portfolio and ensuring seamless collaboration with internal and external stakeholders.

Key Responsibilities:

  • Project Management: Oversee gift card production, from quotes to orders, ensuring successful project delivery. Communicate effectively with clients and teams, manage risks, and maintain project control.
  • Reporting and Oversight: Deliver portfolio updates and work with finance for accurate billing, contributing to the overall success and efficiency of the team.
  • Client Engagement: Foster a proactive approach to client engagement, project management, and continuous improvement within the portfolio.

Requirements:

  • Educational Background: Minimum of an Associate's degree.
  • Industry Experience: A track record in Card Production with a consultative approach. Additional experience in Product Development/Management or Marketing is advantageous.
  • Project Management: Demonstrated expertise in managing projects with a focus on client engagement and relationship building.
  • Communication Skills: Exceptional interpersonal abilities with a detail-oriented mindset and a clear, precise communication style.
  • Collaboration: Ability to work with a wide range of individuals and coordinate efforts across dispersed teams.
  • Proactivity: A forward-thinking attitude, adaptable to various work levels, with a focus on achieving outcomes that drive revenue.
  • Portfolio Management: Skilled in overseeing a range of projects, with the capacity to handle multiple priorities simultaneously.
  • Client Interaction: Experience in engaging with external clients and maintaining a high level of organization and focus.


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