Client Support Specialist
2 days ago
Talent Software Services is seeking an experienced Client Support Specialist to join our team in Omaha, NE. As a key member of our Advisory and Card Specialist team, you will play a vital role in managing a diverse client portfolio and ensuring seamless collaboration with internal and external stakeholders.
Key Responsibilities:
- Project Management: Oversee gift card production, from quotes to orders, ensuring successful project delivery. Communicate effectively with clients and teams, manage risks, and maintain project control.
- Reporting and Oversight: Deliver portfolio updates and work with finance for accurate billing, contributing to the overall success and efficiency of the team.
- Client Engagement: Foster a proactive approach to client engagement, project management, and continuous improvement within the portfolio.
Requirements:
- Educational Background: Minimum of an Associate's degree.
- Industry Experience: A track record in Card Production with a consultative approach. Additional experience in Product Development/Management or Marketing is advantageous.
- Project Management: Demonstrated expertise in managing projects with a focus on client engagement and relationship building.
- Communication Skills: Exceptional interpersonal abilities with a detail-oriented mindset and a clear, precise communication style.
- Collaboration: Ability to work with a wide range of individuals and coordinate efforts across dispersed teams.
- Proactivity: A forward-thinking attitude, adaptable to various work levels, with a focus on achieving outcomes that drive revenue.
- Portfolio Management: Skilled in overseeing a range of projects, with the capacity to handle multiple priorities simultaneously.
- Client Interaction: Experience in engaging with external clients and maintaining a high level of organization and focus.
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