Technical Support Specialist

3 days ago


MagstattleBas, Grand Est, United States Claas Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at CLAAS of America Inc. As a Technical Support Specialist, you will provide technical and service support for assigned CLAAS products, investigating concerns and effectively identifying resolutions.

Key Responsibilities:
  • Provide technical support for assigned CLAAS products at the dealer location, customer site, or in the field.
  • Perform necessary repairs to assigned CLAAS products as required.
  • Conduct assigned field test activities as required.
  • Prepare and present detailed technical reports of product performance and reliability issues.
  • Assist with completion of Product Improvement Programs and Campaigns as requested.
  • Schedule dealer and customer visits as dictated and directed by the technical needs of the Field Support and Warranty Manager.
  • Report customer and dealer visits and territory activity on a regularly scheduled weekly basis.
  • Report results and variances daily.
Requirements:
  • Working towards a Bachelor's Degree with emphasis in a technically related field or equivalent experience.
  • Agriculture equipment background with experience in operation, maintenance, and repair or Agricultural Equipment preferred.
  • Ability to analyze agricultural equipment performance issues and quickly identify resolutions.
  • Excellent technical communication skills in both written and oral form with excellent interpersonal skills.
  • Proficient computer use in MS Windows, including but not limited to Outlook, Microsoft Office and a willingness to learn other programs as required.

This is an exciting opportunity to join a dynamic team and contribute to the success of CLAAS of America Inc. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply.



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