Technical Support Specialist
1 day ago
Remarcable Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in ensuring the smooth flow of data between our platform and various contractors and suppliers in the distribution industry.
Key Responsibilities:- Assist in integrating Remarcable with various contractors and suppliers to ensure seamless data exchange
- Set up and troubleshoot EDI/API integrations to resolve issues and improve system performance
- Interact with customers to troubleshoot and resolve technical issues
- Gain a deep understanding of common distribution ERP and accounting systems to assist in client integrations and support
- Monitor daily electronic information exchange and alert the team of any issues
- Create and edit technical documentation for client use
- Experience with electronic integrations between different software and database systems
- Excellent verbal and written communication skills
- Ability to learn new systems quickly and adapt to new technologies
- Strong organization and multi-tasking skills
- Preferably a bachelor's degree in Computer Science or a related IT field
- Experience in the construction or distribution industries is an asset
Remarcable Inc. is a cloud-based platform that helps electrical contractors and distributors streamline purchasing processes to save time and money. Our mission is to advance the adoption of technology in the construction industry and bring better efficiency, visibility, and communication to our customers.
We are a remote-first team composed of contractor and distribution experts located coast to coast. We believe in providing a solution that brings efficiency, visibility, and better communication to streamline the relationship between the contractor and distributor partners.
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