Application Support Specialist

2 days ago


MagstattleBas, Grand Est, United States DMSi Software Full time
Job Title: Application Support Specialist

The Application Support Specialist plays a vital role in ensuring the success of DMSi Software's customers by providing top-notch technical support and assistance.

Responsibilities:
  • Provide exceptional technical support to internal and external customers.
  • Analyze and resolve complex technical issues in a timely and efficient manner.
  • Develop and maintain knowledge base articles to aid in problem resolution.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Participate in training sessions to enhance technical skills and knowledge.
Requirements:
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • College degree in a related field or equivalent work experience.
Work Environment:

The ideal candidate will thrive in a dynamic and collaborative environment with a strong focus on customer satisfaction.



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