Contact Center Representative

4 days ago


Chicago, Illinois, United States Beacon Hill Staffing Group Full time

Job Summary:

We are seeking a highly skilled Contact Center Specialist to join our team at Beacon Hill Staffing Group. As a Contact Center Specialist, you will be the primary point of contact for customers, providing exceptional service and support through various communication channels.

Key Responsibilities:

  • Handle inbound and outbound calls in a professional and courteous manner.
  • Respond to customer inquiries via phone, email, or chat.
  • Assist customers with product or service information and troubleshoot issues.
  • Maintain accurate and up-to-date records of customer interactions in our database.
  • Escalate unresolved issues to the appropriate department or supervisor.
  • Provide follow-up communication to ensure customer satisfaction.
  • Meet daily/weekly call and service goals.
  • Participate in training programs and team meetings to stay updated on company policies and procedures.

Requirements:

  • High school diploma or equivalent.
  • 1+ years of experience in a customer service or contact center environment.
  • Excellent communication skills, both verbal and written.
  • Ability to handle a high volume of calls and multi-task.
  • Strong problem-solving skills and attention to detail.
  • Basic computer skills, including experience with Microsoft Office and CRM software.
  • Ability to work in a fast-paced, team-oriented environment.
  • Previous customer service experience is a plus but not required.
  • Flexibility to work different shifts, including weekends and holidays.
  • Reliable and coachable attitude.

Company Profile:

Beacon Hill Staffing Group is a leading provider of staffing solutions, delivering coordinated staffing services with unparalleled service, a commitment to project completion, and a passion for innovation, creativity, and continuous improvement.

We are an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

California residents:

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.



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