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Bi-lingual Call Center Senior Representative

2 months ago


Chicago, Illinois, United States NTT DATA Full time

About the Role

We are seeking a highly skilled and experienced Bi-lingual Call Center Senior Representative to join our team at NTT DATA Services. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers via phone and email.

Key Responsibilities

  • Respond to and resolve customer inquiries in a timely and professional manner
  • Provide accurate and helpful information to customers regarding their accounts and billing
  • Research and analyze customer inquiries to resolve issues and provide solutions
  • Collaborate with internal teams to resolve complex customer issues
  • Provide exceptional customer service and maintain a positive and professional demeanor

Requirements

  • High school diploma or equivalent required
  • Minimum 1 year experience in a call center or customer service role
  • Bi-lingual in Spanish and English
  • Ability to work in a remote capacity with minimal distractions
  • Strong communication and problem-solving skills

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, providing innovative solutions to clients around the world. We are committed to delivering exceptional service and value to our customers, and we are seeking talented individuals to join our team.

Equal Opportunity Employer

NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.