Customer Service Representative

19 hours ago


Chicago, Illinois, United States Workoo Technologies Full time
About the Job

Workoo Technologies is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, addressing their concerns and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Respond to inbound calls from clients regarding prescription eligibility and status inquiries
  • Provide clear and concise information to clients regarding their prescription benefits, coverage, and status
  • Document client interactions and resolve issues in a timely and professional manner
  • Identify and escalate complex issues to management as needed
  • Make outgoing calls to clients to resolve prescription purchase and payment issues
Requirements
  • High School Diploma or Equivalent
  • 1+ years of customer service experience, including phone support
  • Proficiency in computer and Windows applications, including the ability to navigate and learn new software
  • Basic knowledge of Microsoft Office, including Word and Excel
  • Ability to work a variety of 8-hour shift schedules, including weekends and holidays
Preferred Qualifications
  • Contact Center experience
  • Customer service experience in a healthcare or insurance environment
  • Experience working with digital platforms and devices
  • Knowledge of health plan files and benefit strategy design
Work Environment

Workoo Technologies is a remote-friendly company, and this position can be performed from a home office. To be successful in this role, you will need to have a dedicated workspace that is free from distractions and interruptions.



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