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Front Desk Associate

2 months ago

Medford, Massachusetts, United States Blink Fitness Full time
Job Overview

Blink Fitness is seeking a highly motivated and enthusiastic Front Desk Associate to join our team. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional customer service and ensuring a positive experience for everyone who walks through our doors.

Responsibilities
  • Greet and Engage - Welcome every member and guest with a smile and a friendly demeanor.
  • Tour and Sell - Conduct tours of our facility and promote membership sales to potential new members.
  • Phone and Email - Answer phone calls and respond to emails in a professional and timely manner.
  • Operational Procedures - Assist with opening and closing procedures to ensure the smooth operation of the club.
  • Member Support - Provide exceptional support to our members, addressing their concerns and resolving issues in a timely and professional manner.
  • Club Maintenance - Maintain a clean and organized club environment, ensuring that all areas are tidy and well-maintained.
  • Trainer Sign-Ups - Assist with signing members up for their startup sessions with our personal trainers.
Qualifications
  • Excellent Communication Skills - Possess excellent verbal and written communication skills, with the ability to interact with members and guests in a professional and friendly manner.
  • Customer Service Focus - Demonstrate a strong commitment to providing exceptional customer service, with a focus on ensuring member satisfaction.
  • Problem-Solving Skills - Possess strong problem-solving skills, with the ability to think critically and resolve issues in a timely and professional manner.
  • Team Player - Be a team player, with the ability to work collaboratively with other staff members to achieve common goals.
Compensation and Benefits
  • Competitive Hourly Rate - Enjoy a competitive hourly rate of $12.50.

Blink Fitness is an exciting and dynamic company that is passionate about creating healthier communities. If you are a motivated and enthusiastic individual who is passionate about fitness and customer service, we encourage you to apply for this exciting opportunity.