Senior Rental Representative

3 days ago


Medford, Massachusetts, United States Penske Truck Leasing Co., L.P. Full time
Job Summary

A dynamic and customer-focused individual is sought to join the Penske team as a Senior Rental Representative. This role demands a confident and results-driven professional with exceptional interpersonal and communication skills, who will provide front-line contact with customers, manage a large fleet of vehicles, and ensure complete customer satisfaction in a fast-paced environment.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Manage a large fleet of vehicles, ensuring accurate inventory levels and efficient vehicle allocation.
  • Coordinate all aspects of customer accounts, including rental agreements, payments, and vehicle maintenance.
  • Develop and maintain strong relationships with customers, understanding their needs and preferences to provide tailored solutions.
  • Collaborate with internal teams to ensure seamless communication and efficient operations.
Requirements
  • At least 1 year of customer service experience required.
  • Sales experience (retail, consumer, B2B) preferred.
  • High School diploma or equivalent required.
  • Some college or Bachelor's degree preferred.
  • Ability to work at least one day on weekend required.
  • Basic computer skills, including Microsoft Word, Excel, and Outlook required.
  • Customer service skills, dealing with people, flexibility, phone skills, and team player.
  • Valid driver's license required.
Physical Requirements

The associate will be required to:

  • Read; communicate verbally and/or in written form.
  • Remember and analyze certain information.
  • Remember and understand certain instructions or guidelines.

Penske is an Equal Opportunity Employer.



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