Senior Rental Representative
3 days ago
A dynamic and customer-focused individual is sought to join the Penske team as a Senior Rental Representative. This role demands a confident and results-driven professional with exceptional interpersonal and communication skills, who will provide front-line contact with customers, manage a large fleet of vehicles, and ensure complete customer satisfaction in a fast-paced environment.
Key Responsibilities- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Manage a large fleet of vehicles, ensuring accurate inventory levels and efficient vehicle allocation.
- Coordinate all aspects of customer accounts, including rental agreements, payments, and vehicle maintenance.
- Develop and maintain strong relationships with customers, understanding their needs and preferences to provide tailored solutions.
- Collaborate with internal teams to ensure seamless communication and efficient operations.
- At least 1 year of customer service experience required.
- Sales experience (retail, consumer, B2B) preferred.
- High School diploma or equivalent required.
- Some college or Bachelor's degree preferred.
- Ability to work at least one day on weekend required.
- Basic computer skills, including Microsoft Word, Excel, and Outlook required.
- Customer service skills, dealing with people, flexibility, phone skills, and team player.
- Valid driver's license required.
The associate will be required to:
- Read; communicate verbally and/or in written form.
- Remember and analyze certain information.
- Remember and understand certain instructions or guidelines.
Penske is an Equal Opportunity Employer.
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